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Business and Personal Preparedness

11/4/2020 (Permalink)

Business Preparedness: why and how you should prepare; and personal preparedness: how to pack your Go Bag and sheltering in place. 

Up to 50% of businesses never reopen after being affected by a natural or human-made disaster. Despite this statistic, 62% of businesses don’t have an emergency plan in place!  Your customers expect delivery of their products or services on time, regardless of your situation.  And larger businesses want to insure that their supply chain is not interrupted by a disaster either.  Insurance is only a partial solution.  It does not cover all losses and it will NOT replace customers.  News travels fast and perceptions often differ from reality.  It is up to you to plan now for a disaster to avoid some of these pitfalls.  Many risks cannot be insured, but some risks can be reduced by investing in loss prevention programs, protection systems, and equipment.

According to FEMA’s Business Program Management,” A preparedness policy that is consistent with the mission and vision of the business should be written and disseminated by management. The policy should define roles and responsibilities. It should authorize selected employees to develop the program and keep it current. The policy should also define the goals and objectives of the program. Typical goals of the preparedness program include:

  • Protect the safety of employees, visitors, contractors and others at risk from hazards at the facility. Plan for persons with disabilities and functional needs.
  • Maintain customer service by minimizing interruptions or disruptions of business operations
  • Protect facilities, physical assets and electronic information
  • Prevent environmental contamination
  • Protect the organization’s brand, image and reputation

Water Damage? Here's What to Do.

11/3/2020 (Permalink)

When water damage occurs, do you know what to do and what not to do?

Water damage can happen at any point for anyone, home or business, resulting in damaged property. These do's are only for clean water and do not’s pertain to sewage water. Sewage water is treated differently since it causes different damage and requires a different cleanup process. With the right tools and pieces of equipment, our professionals can safely dry out your home or business and the contents within it. Here are some things to always keep in mind.

  • To minimize the damage, make sure to shut off the source of water and turn off the electricity. It is essential to remove as much excess water as possible by mopping and soaking up with towels. This is especially important for wood furniture. 
  • To ensure that more damage isn't sustained by the furniture make sure to try and move it, if safe to do so. 
  • Make sure to NOT enter a room with standing water since there could be a risk of electrical shock. 
  • Make sure to disconnect all power first. 
  • It is recommended to NOT leave rugs and furniture upholstery wet against one another because the fabrics have the potential to bleed between each other. 
  • It is important to note that you should not be utilizing your household vacuum to try and suck up any water. 

If these tips are followed, then damage can be minimized and you will be better prepared for help to arrive. Remember to stay safe and get excess water cleaned up professionally to minimize the chance of mold growth. Our Team at SERVPRO of McAllen is ready to assist at a moment's notice with any of your water mitigation emergencies. Give our team a call at 956-631-0348

How We Restore Fire Damaged Belongings

8/11/2020 (Permalink)

SERVPRO Before and After Fire Restoration Services SERVPRO Before and After Fire Restoration Services

When mother nature strikes on your home, ensuring the safety of your personal belongings is always a priority in the remediation process after the damage has been done. Here is some basic knowledge on what items and areas can be saved in a fire.

Doorways and windows

When the remediation process begins, these areas are typically the most simple to restore because all that is needed is a dry sponge and some patented SERVPRO cleaning detergent to remove any soot or stains that may have been made.

House hold items such as tables or silverware

This is very similar to the previous section in that these items are easy to restore. With needing SERVPRO cleaning detergent and a dry cloth to wipe off any soot

What To Do And Not To Do When Your Home Floods

8/11/2020 (Permalink)

Home Flooded  Home Flooded

When you are dealing with water damage, immediate action is crucial. SERVPRO Franchise Professionals respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Quotes From Real SERVPRO Of East Mission & South Edinburg Customers

8/8/2020 (Permalink)

Always Here to Help! Always Here to Help!

Dealing with any kind of property damage is extremely stressful, especially when mold is involved. At SERVPRO of East Mission and South Edinburg we understand just how difficult every job we arrive at can be for our customers, so we strive to make the process as easy and stress free as possible. Our number one goal is to please our customers, no matter what the job is. Here are some quotes from real customers about the service they received from SERVPRO: 

"SERVPRO were professional, timely, and met all our expectations. I have been involved with 8 church projects for construction, repair, and cleanup. SERVPRO was the best."

"I found SERVPRO to be an excellent company when we discovered some recent water damage and needed some mold remediation. They were very thorough and efficient in their work, and they kept me informed of what they were doing and the progress of the project. Shannon was great to work with and I would strongly recommend him and his company."

SERVPRO of East Mission and South Edinburg has been working hard for years to provide the best service we can and will continue to put our very best foot forward. If you are in need of any of our services, call us at (956) 585-3433 ! We can make you losses seem "Like it never even happened".

A COVID-19 Defensive Cleaning Program - Certified: SERVPRO Cleaned

8/8/2020 (Permalink)

Certified: SERVPRO Cleaned Sticker Placed On Local Business Certified: SERVPRO Cleaned Sticker Placed On Local Business

SERVPRO of East Mission and South Edinburg is here to help get you back to business!

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and healthy is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new, higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the bio-storm of COVID-19. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Why Use SERVPRO? Here's Your Answer!

8/8/2020 (Permalink)

In most major cities such as ours, there are a few major restoration companies to choose from. So I guess the question is, why use SERVPRO of East Mission and South Edinburg? The answer is very simple.

SERVPRO of East Mission and South Edinburg has taken the time and dedication to help their community in times of need. Being on time and communicating with our customers is key in building a quality relationship, even if that relationship is created out of something negative such as water, fire and mold damages. Listening to our customers intently about their situation, then making sure we proceed accordingly based on what the customers desires require, is something we also pride ourselves on. In times of crisis, people turn to each other for help and comfort. This is a mandate that all of us here at SERVPRO of East Mission and South Edinburg follow at work and in our regular lives.  

Spring Home Allergies Can Be Annoying, Here Are Some Tips To Reduce That

8/8/2020 (Permalink)

Spring Cleaning, Keeps Those Allergies At Bay Spring Cleaning, Keeps Those Allergies At Bay

Allergies Are No Fun!

Weather is getting warmer and spring will be here before you know it. Spring cleaning is essential in as weather warms because there are higher amounts of pollen in the air, contributing to your allergies.

Check out our tips to reduce the allergens that find their way into your home!

  • Vacuum frequently, and make sure to use a HEPA filter to trap and lock away allergens.
  • Throw out unnecessary clutter, so dust cannot hide.
  • Try wearing a mask while you clean, so you don’t breathe in the germs you want to get rid of!
  • Check water pipes for leaks and the potential for mold.
  • Don’t wash with fragrance detergents, as they may trigger your allergies.
  • Use your AC instead of opening your windows, to keep allergens out.

For Your Home's Deep Cleaning, Call SERVPRO of East Mission and South Edinburg!

SERVPRO of East Mission and South Edinburg specializes in the cleanup and restoration of commercial and residential property after damaging event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility for regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. SERVPRO wants our team to be part of your team! Call us at (956) 585-3433 or follow us on Facebook, Instagram, and Twitter!

When Your Water Heater Breaks, Here Are Some Steps You Can Take!

8/7/2020 (Permalink)

Broken Water Heater Broken Water Heater? Follow These Steps!

A broken water heater is a nasty surprise, especially if you’re in the middle of a shower. If yours starts making unusual noises or stops working completely, take these steps immediately to minimize the impact on your home.

Turn off the power supply - For a gas water heater, look for a dial on the top of the thermostat. For an electric water heater, turn the circuit breaker off water heater

Turn off the water supply - Turn the water valve clockwise (“righty tight”) until it stops. It’s very important to turn off the supply of water to the heater. If you can’t turn the valve to the heater, you’ll have to turn off the water supply to the house.

Drain the water heater - Find the drain valve at the bottom of the water tank and attach a hose to it. Run the other end of the hose to a lower area where dirty water can safely drain, such as a basement drain. Open the drain valve, using a screwdriver if necessary.

Open the pressure relief valve - Flip the valve on to keep a vacuum from forming while the water is draining. Caution – the water may be very hot.

Rinse the water heater with cold water - Once the water heater has been completely drained, rinse it with cold water to flush out any remaining sediments.

If your water heater breaks and leaks water everywhere in your home or business in McAllen, TX and surrounding area, call the experts at SERVPRO of East Mission and South Edinburg.  Their certified, licensed, and insured professionals are specially trained in water damage restoration. Using non-invasive moisture detection probes and sensors, they will determine the extent of the damage, and then develop a comprehensive water damage restoration plan. From water extraction and drying to repairing drywall and cabinets, they can return your home or business to its preloss condition.

The costs to repair a water heater vary, depending on location and market competition.  It is estimated the national average is $509.00.

Information You Should Have To Handle Commercial Property Losses

8/7/2020 (Permalink)

There is no such thing as a disaster-proof property. Nor is there a perfect, all-encompassing disaster plan for Texas.  Our unique location puts us in the path of tornadoes, hurricanes or floods.

Still, a vigilant property manager can mitigate the impact of these unforeseen disasters with some careful preparation. Here are seven things you should do to be prepared for a disaster and its aftermath:

1) Have an Emergency Action Plan in Place

An effective plan will enable your tenants to vacate the property quickly and calmly, as well as gather at a safe distance from the building. Make sure your exits are clearly marked, unobstructed, and known to all. OSHA provides a great tool for developing an Emergency Action Plan for your property that encompasses virtually any scenario.

2) Know Your Tenants

Do you have tenants with special needs such as those who are visually, hearing, or mobility impaired? Are there small children (apartment complexes, daycares, etc.) that may require extra assistance/attention? What about those with respiratory issues? All of these conditions can impact how you implement your Emergency Action Plan.

3) Keep Your Contact Information Relevant

Make sure your employees and tenants provide you with the latest contact information. If someone is unaccounted for, being able to provide current and correct contact information will assist in any search. Also, make sure your insurance agent’s information is up-to-date, as well as your security personnel, the property owner. Make sure that everyone has your information as well.

4) Have an EAP for Your Data

Do you store sensitive documents on-site? If so, then keep originals and irreplaceable documents in fire-proof cabinets or safes.

How often do you move these to an off-site storage facility? If you aren’t using a cloud service, you should definitely look into an off-site storage location for tape and disk backups. Most banks offer a safety deposit box, which is a great place to store sensitive data. Go over your options with your IT professional.

5) Be Prepared for Insurance Claims

The easiest way to visualize and list assets on a commercial property is to film them. A simple walk-through with a high-definition camera – no need for Oscar-level cinematography here – pointing out large-ticket items like HVAC units, IT equipment, the condition of the roof, the foundation, doors and windows will make claims settlements that much easier in the event of a disaster.

Additionally, you’ll want to meet with your insurance agent to review your policy to make sure there haven’t been any changes to your coverage, or that your property is left exposed to a specific kind of disaster. FEMA provides a great PDF on property documentation here.

6) Consider The Aftermath

This is where things can get expensive. You’ve seen the roofers with ladders on their trucks canvassing your neighborhood after a storm. The same thing happens with commercial properties.

Be careful when employing a company to handle your repairs after a disaster. Ask if they are bonded and insured, as is the case with SERVPRO of East Mission an South Edinburg, and make sure to consult your insurance provider as well — they may only work with a select group of service providers. Ask other questions like: What sort of warranties do they offer? How long have they been in business? What seems like a good deal now may cost you a fortune later.

With SERVPRO of East Mission and South Edinburg, you can rest assured that all the above criteria are met.  No job is too small or too big in our point of view.  Our attention to detail and customer satisfaction are our main priority!